Service Charter
NTZDC Service Charter seeks to provide our stakeholders, customers, clients and the general public with adequate information on the services of Nyayo Tea Zones Development Corporation (NTZDC) in order to;
- Enhance their levels of awareness on our mandate and core activities.
- Clarify avenues for remedy where our services do not meet the expected standards.
- Set clear and explicit standards of service that our clients can reasonably expect when dealing with our staff.
- The Service Charter is also an expression of our pursuit for excellence in our operations and our commitment to customer satisfaction at all times.
- Enhance their levels of awareness on our mandate and core activities.
- Clarify avenues for remedy where our services do not meet the expected standards.
- Set clear and explicit standards of service that our clients can reasonably expect when dealing with our staff.
- The Service Charter is also an expression of our pursuit for excellence in our operations and our commitment to customer satisfaction at all times.
All Corporation staff are required to adopt and practice the principles enshrined in the Service Charter in promoting accountability, transparency and efficiency in service delivery. For More Information You can download our full copy of the Service Charter below and ACI documents below.
